We only accept returns for damaged or incorrect items. Live plants in good condition cannot be returned. For full details, please refer to our Return & Refund Policy.

Once your plants arrive, unpack them carefully and follow the care instructions included with your order. Place them in an appropriate location with suitable light and temperature. Make sure to water them according to the guidelines.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment methods. Payment is processed through trusted, encrypted payment gateways to ensure your security.

Yes! We provide helpful plant care tips and advice on our website, including care guides for specific plant types. Additionally, our customer support team is happy to assist with any questions you have about caring for your plants.

We are committed to offering plants that are sustainably sourced. Many of our plants are grown using organic practices, but please check the individual plant descriptions for specific details.

If you need to change your shipping address, please contact us immediately. We can modify the address within 24 hours before the order is processed and shipped. After that, we cannot guarantee changes.

We recommend reviewing the plant species and their characteristics before purchase. If you are allergic to certain plants, please consult the plant descriptions or contact our customer service for guidance.

You can reach our customer support team via email at sales@GreenRaz.com or by phone at +971522192227. We are available from 9:00 AM to 9:00 PM to assist with any inquiries.