Terms & Conditions

Welcome to GreenRAZ, By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services.

1. General Terms

By using this website, you confirm that you are at least 12 years old and parental/guardian consent to use the site.
The terms “we,” “us,” and “our” refer to GreenRAZ. The term “you” refers to the user or customer of this website.
These terms are subject to change without prior notice. Please review them periodically for updates. By continuing the use of the website, you consent on the updated version of the terms and condition.

2. Product Information

All plants and products listed on our website are subject to availability.
We strive to provide accurate descriptions and images, but slight variations in size, color, or appearance may occur due to the nature of live plants.
Plant care instructions are provided as a guide and may not guarantee results due to varying environments and care routines.

3. Pricing & Payment

All prices are listed in USD & AED and are subject to change without notice depending on the market condition.
Applicable taxes and shipping fees will be calculated during checkout.

4. Order Process

Once an order is placed, you will receive a confirmation email with the details.
Orders cannot be modified after 24 hours.
We reserve the right to cancel orders in case of payment issues, stock unavailability, or other unforeseen circumstances.

5. Shipping Policy

We ship to all states of the UAE
Orders are processed within 1–3 business days and delivery times may vary depending on the destination.
For detailed shipping terms, please refer to our Shipping Policy (link).

6. Return & Refund Policy

Returns are accepted for damaged or incorrect items.
Refunds are processed per our Return & Refund Policy (link).
Live plants in good condition cannot be returned once delivered.

7. Intellectual Property

All content on this website, including images, text, and graphics, is the property of GreenRAZ and is protected by copyright laws.
Unauthorized use or reproduction is prohibited.

8. Limitation of Liability

We are not responsible for damages, arising from the misuse or improper care of our plants and products and.
We shall not be liable to any medical expenses as Plants may contain allergent that may trigger Medical conditions such as allergies. Please make sure that you are ordering considering your personal medical conditions to avoid mishaps.
Environmental factors, such as climate or pests, are beyond our control, and we cannot guarantee plant survival.

9. User Responsibilities

You are responsible for providing accurate shipping and contact information.
You must not use our website for any unlawful activities or to distribute harmful content.